Patrolo Privacy Policy

This privacy policy applies to patrolo.com (and all sub-domains of patrolo.com), owned and operated by Patrolo Ltd ("Patrolo", "we" or "us").

At Patrolo we value and respect your privacy. This Privacy Policy explains what information will be collected when you access the Patrolo website (“Site”) and the services provided (the “Service(s)”). This policy also explains the options that we offer, to ensure that you remain in control of your personal information.

By visiting our Site, by visiting one of our customer's websites with or by signing up via our website, you acknowledge that you accept and consent to our privacy practices as outlined in this policy.

What is Patrolo?

Patrolo is a website monitoring service that features automated data gathering and analysis, together with website checks carried out by people. By combining an automated + human approach Patrolo uncovers and reports website faults, issues and problems that are of importance to our customers.

How does Patrolo work?

Our programming code, software and services gathers user behaviour and usage data from our customer's website(s). Processing this data enables our systems to spot potential faults, issues and problems on our customer's website(s) which are subsequently checked and inspected by a real human being (we call these people our Patrolo Heroes). If an issue is discovered and verified, it is raised on our systems and our customer is notified, according to their notification preferences.

Information We Collect

Customer Information

We may collect personally identifiable information about you through our Site and/or Service when you register for an account. This includes (but is not limited to) your name, telephone number and email address. If you choose to subscribe to any of our services, we and/or our third-party payment processors will also collect your address for the purposes of payment.

Information Collected Automatically

This is information which is automatically collected via our systems and code, without your knowledge, whilst navigating through and interacting with the content on our site, as well as information on your device or computer (such as cookies).

The sole purpose of passively collecting your information in this way is to improve your experience when using our customer's websites and services.

Log Data

Our servers automatically record the following information:

Cookies

Our website(s) use cookies to collect non-personal information including standard internet log information and details of your behavioural patterns when visiting our website pages. We do this to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and to improve our website.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.

We may also use cookies to record login details on your device or computer. This helps to determine whether a particular device previously visited our website so that the login details would not have to be re-entered each time you visit our website.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing Patrolo. Note that if you choose to do this, your experience using the Patrolo system will be limited.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Third Party Services

Patrolo uses a variety of services hosted by third parties, such as Google Analytics. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how these services collect and use your information, please refer to their individual privacy policies. By using Patrolo, you consent to the processing of data by these third parties in accordance with their privacy policies.

Access to information stored at Patrolo

The information we collect is accessible by users designated on your Patrolo account and by our Patrolo Heroes. It may also be accessible by our web hosting companies in certain limited circumstances. Other than explained in this section, we do not rent, sell or disclose your personal information to third parties, for their own use.

We will not disclose any information to any third party unless we are required to do so, by law or via a court order, to meet any legal or regulatory requirement or obligations. We will use all reasonable efforts to ensure that those requirements or obligations are in accordance with applicable law.

We reserve the right to disclose your information to any third party if we have reasonable information to believe that the disclosure is necessary for the purpose of an investigation and for the enforcement of any breaches of the terms and conditions of use, to detect, prevent or otherwise address fraud, security or technical issues, protect the rights and interests as well as the property of Patrolo.

Any disclosures for other purposes, including disclosures with any other third parties not mentioned in this policy, shall require your consent. The disclosure of any sensitive personal information shall require your consent.

We may also share aggregated non-personal information with the public or with any third party for advertising the Patrolo service.

How we secure Patrolo data

We have implemented various measures to ensure that your information is adequately protected against unauthorised access, use, disclosure and destruction. Please keep in mind that risk can never be eliminated but can be significantly reduced. All measures which we have taken significantly reduce the risk. We will not be held liable by any third party in the event of unauthorized access, use and/or disclosure of information.

Measures include:

Variation

We will review our information collection and processing practices periodically and we will review and amend this privacy policy accordingly.

We may revise this policy from time to time. The most current version of the policy will govern our use of your information. We will notify you of any material changes to this policy via email to the email associated to your account. By continuing to access or use Patrolo, after those changes become effective, you agree to be bound by the revised privacy policy.

Opting Out

You may deactivate your Patrolo account at any time, by contacting us at support@patrolo.com.

Further Information

If you have any questions about our Privacy Policy or our privacy practices, please contact us at support@patrolo.com.

Contact information

Patrolo Ltd
14 King Street
King's Lynn
Norfolk
PE30 1ES
UK
support@patrolo.com